Google Reviews

Response from the owner:

3 months ago

Thanks for your feedback, Carissa. We appreciate your positive review!

Response from the owner:

3 months ago

Thank you for the 4-star rating, Teagan!

Response from the owner:

3 months ago

Thank you for your 4-star rating, Amelia!

Response from the owner:

3 months ago

Thanks for your feedback, Anne! We appreciate your positive review and are glad you found our service easy to use!

Response from the owner:

4 months ago

Thank you for the 4-star rating, Trina!

Response from the owner:

4 months ago

Thank you for the 4-star rating, Lynette!

Response from the owner:

4 months ago

Thanks for your feedback, Alessia! We appreciate your positive review and are glad to hear that you found our service efficient and affordable.

Response from the owner:

5 months ago

Thanks for sharing your experience, Greg! We're glad to hear that our process made things easier for you.

Response from the owner:

5 months ago

Thanks for the great feedback, Sandy! We're glad to hear you found getting your certificate easy.

Response from the owner:

6 months ago

Dear Greg, Thank you for your valuable feedback and for using our service. We appreciate your patience and understanding as we strive to provide accessible medical certificates when regular doctors are unavailable. We apologize for the inconvenience you experienced during the registration and login process. After reviewing your activity, we noticed that the initial registration took longer than expected. Our registration form asks for comprehensive information to ensure we have all the necessary details for accurate and prompt medical document creation. Regarding the hiccups you encountered with the certificate application form, it seems there was some confusion about the submission process. We understand how frustrating this can be and are working on making this process more intuitive. Our records show that you attempted to start the application twice but navigated away before submitting. This may have contributed to the delay in seeing the document in your 'My Documents' page. We are glad to see that after receiving immediate advice from our support team, you were able to complete your application and receive your certificate promptly. We strive to respond quickly to any issues our customers face, and we're pleased that we could resolve your issue in a timely manner. Your feedback is crucial in helping us improve our system. We are constantly working on enhancing the user experience and will take your comments into consideration to make the registration and application processes smoother. If you have any other feedback or comments we would welcome your contact either through our email at admin@medcertificates.com.au or via our online support team. Thank you for bringing this to our attention, and we hope to serve you again in the future!