Google Reviews

Response from the owner:

1 year ago

Glad to hear you found our service efficient and easy to use, appreciate the recommendation!

Response from the owner:

1 year ago

Glad to hear you found our service quick and easy, Oakley!

Response from the owner:

1 year ago

Thank you for sharing your feedback, Renee! We're glad to hear that you found our process easy and thorough!

Response from the owner:

1 year ago

Thanks for your kind feedback and support, Gary!

Response from the owner:

1 year ago

Thank you for your kind words, Renee! We're glad we could help you out quickly and easily. Looking forward to assisting you again in the future!

Response from the owner:

1 year ago

Thank you for your kind words, Connie! We're glad we could provide you with an easy and efficient service, particularly when you weren't feeling well. Thanks again for your support :)

Response from the owner:

1 year ago

Dear Greg, Thank you for your valuable feedback and for using our service. We appreciate your patience and understanding as we strive to provide accessible medical certificates when regular doctors are unavailable. We apologize for the inconvenience you experienced during the registration and login process. After reviewing your activity, we noticed that the initial registration took longer than expected. Our registration form asks for comprehensive information to ensure we have all the necessary details for accurate and prompt medical document creation. Regarding the hiccups you encountered with the certificate application form, it seems there was some confusion about the submission process. We understand how frustrating this can be and are working on making this process more intuitive. Our records show that you attempted to start the application twice but navigated away before submitting. This may have contributed to the delay in seeing the document in your 'My Documents' page. We are glad to see that after receiving immediate advice from our support team, you were able to complete your application and receive your certificate promptly. We strive to respond quickly to any issues our customers face, and we're pleased that we could resolve your issue in a timely manner. Your feedback is crucial in helping us improve our system. We are constantly working on enhancing the user experience and will take your comments into consideration to make the registration and application processes smoother. If you have any other feedback or comments we would welcome your contact either through our email at admin@medcertificates.com.au or via our online support team. Thank you for bringing this to our attention, and we hope to serve you again in the future!

Response from the owner:

1 year ago

Hi Beau, Thank you for taking the time to leave a review. We strive to ensure quick and efficient service for all our customers, and we noticed that you received your certificate within 2 minutes of your application being submitted to us. We aim to provide the best possible service and would love to understand how we could have improved your experience on this occasion. Please feel free to contact us directly at admin@medcertificates.com.au with any feedback or concerns.

Response from the owner:

1 year ago

Thanks for the 5-star rating! We appreciate your support!

Response from the owner:

1 year ago

Thanks for your feedback, Tracy! We're glad to hear you found our checklists helpful.