Google Reviews

Response from the owner:

10 months ago

Thanks for sharing your experience, Greg! We're glad to hear that our process made things easier for you.

Response from the owner:

11 months ago

Thanks for the great feedback, Sandy! We're glad to hear you found getting your certificate easy.

Response from the owner:

11 months ago

Dear Greg, Thank you for your valuable feedback and for using our service. We appreciate your patience and understanding as we strive to provide accessible medical certificates when regular doctors are unavailable. We apologize for the inconvenience you experienced during the registration and login process. After reviewing your activity, we noticed that the initial registration took longer than expected. Our registration form asks for comprehensive information to ensure we have all the necessary details for accurate and prompt medical document creation. Regarding the hiccups you encountered with the certificate application form, it seems there was some confusion about the submission process. We understand how frustrating this can be and are working on making this process more intuitive. Our records show that you attempted to start the application twice but navigated away before submitting. This may have contributed to the delay in seeing the document in your 'My Documents' page. We are glad to see that after receiving immediate advice from our support team, you were able to complete your application and receive your certificate promptly. We strive to respond quickly to any issues our customers face, and we're pleased that we could resolve your issue in a timely manner. Your feedback is crucial in helping us improve our system. We are constantly working on enhancing the user experience and will take your comments into consideration to make the registration and application processes smoother. If you have any other feedback or comments we would welcome your contact either through our email at admin@medcertificates.com.au or via our online support team. Thank you for bringing this to our attention, and we hope to serve you again in the future!

Response from the owner:

11 months ago

Thanks for the support! We’re continuously upgrading the site and really appreciate this feedback so we can improve the user experience for everybody :)

Response from the owner:

1 year ago

Thanks for the rating, we appreciate your support!

Response from the owner:

1 year ago

Hi Marie, Thank you for your valuable feedback and for the 4-star review! We are pleased to hear that you appreciated our service. Your comments about the site's navigation are important to us. We strive to provide the best experience for all our customers, and feedback like yours helps us identify areas for improvement. We are continually working to enhance our website's usability and will take your comments into consideration. If you have any specific suggestions on how we can make the navigation easier, please feel free to reach out to us directly at admin@medcertificates.com.au. We are always eager to hear how we can serve you better. Thank you for choosing our store for your certificate needs. We value your support and look forward to serving you again!

Response from the owner:

1 year ago

We're delighted you had a great experience with us!

Response from the owner:

1 year ago

Thanks for the positive feedback, Rod! We appreciate your kind words.

Response from the owner:

1 year ago

Thank you for the excellent rating Tenniel! We appreciate your support!

Response from the owner:

1 year ago

We're glad to hear you found our service easy to use! Thank you for sharing your feedback.