Google Reviews

Response from the owner:

5 months ago

Hi Maria, thank you for your feedback. Our service does not provide medical certificates for children under 16, as this is not something we advertise or offer. In our experience, children can become unwell very quickly, and a face-to-face assessment is always the safest option. These visits also provide an important opportunity to check on things like development, vaccinations, and general health. Most GPs will bulk-bill children, so families are usually able to access this care without out-of-pocket costs. We understand this may have been disappointing, but our priority is to ensure children receive the safest and most comprehensive care possible. We do provide carers certificates for parents who need to look after children who are unwell.

Response from the owner:

5 months ago

Hi Julie, thank you for your feedback. You applied for and received a statutory declaration. Unfortunately, medical certificates cannot be issued for dates in the past (except for where your current symptoms and history align with the onset, and the onset was in the very recent past). After reading your review, we reached out to offer several solutions—including a refund—even though you hadn’t contacted us directly in the first instance. We didn't receive any response. Please know we are still more than happy to assist if you get in touch.